Shipping policy

Effective Date: 01.01.2025

 

At Terra Barista, we aim to deliver your orders as quickly and safely as possible. This Shipping Policy outlines how we process and ship orders within Australia.

 

1. Delivery Areas

 

We ship Australia-wide using Australia Post as our primary delivery service.

 

2. Processing Time

•Orders are typically processed and dispatched within 1–2 business days of receiving payment.

•Orders placed on weekends or public holidays will be processed on the next business day.

 

3. Shipping Times

•Once dispatched, delivery typically takes 2–10 business days, depending on your location.

•Metro areas: Usually 2–5 business days

•Regional or remote areas: Up to 10 business days

 

Please note that these are estimates provided by Australia Post, and delays may occur due to high volumes, weather conditions, or other external factors.

 

4. Shipping Fees

•Shipping fees are calculated at checkout and may vary based on order size, weight, and delivery location.

•Free shipping may be offered on selected promotions or above a minimum spend, which will be clearly stated on the website when applicable.

 

5. Tracking Your Order

 

Once your order has been dispatched, you will receive a confirmation email with an Australia Post tracking number, allowing you to follow your delivery online.

 

6. Delivery Issues

 

If your order has not arrived within the estimated timeframe, please first check your tracking link. If further assistance is needed, contact us at support@terrabarista.com.au with your order number.

 

We are not responsible for lost or delayed deliveries due to incorrect address details provided at checkout. Please double-check your shipping information before confirming your order.

 

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Contact Us

 

For questions about your order or shipping, please contact: