Returns & Refunds

Effective Date: 01.01.2025

 

At Terra Barista, we are committed to ensuring you are satisfied with your purchase. This Returns & Refunds Policy outlines your rights and our obligations under the Australian Consumer Law.

 

1. Change of Mind

 

We do not offer refunds or exchanges for change of mind purchases. Please choose carefully before placing your order.

 

2. Faulty or Damaged Products

 

Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product you purchase:

•Is faulty or unsafe

•Is significantly different from the description or sample shown

•Does not perform as promised

 

If you receive a faulty, damaged, or incorrect item, please contact us at support@terrabarista.com.au within 7 days of receiving your order, providing:

•Your order number

•A description of the issue

•Clear photos showing the problem (if applicable)

 

We may require the product to be returned for inspection before a refund or replacement is issued. In such cases, we will cover the cost of return postage.

 

3. How to Request a Return or Refund

 

To request a return or refund:

•Email support@terrabarista.com.au with your order details and reason for return.

•We will assess your request and respond with further instructions.

•Approved refunds will be processed to the original method of payment within 5–10 business days of receiving the returned item.

 

4. Conditions for Returns

•Products must be returned unused, in original packaging, and with all accessories and documentation.

•Proof of purchase (e.g., receipt or order confirmation) must be provided.

•Products showing signs of misuse, alteration, or damage caused by improper handling may not be eligible for a refund.

 

5. Non-Returnable Items

 

For health and safety reasons, the following items cannot be returned unless faulty:

•Used coffee equipment or accessories

•Consumable items (e.g., coffee beans, filters)

 

6. Contact Us

 

For all returns and refund inquiries, please contact: